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Small Business How-To For Protecting Customer Data

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Your customers are the lifeblood of your business. Their happiness will make or break your bottom line, and there are a lot of factors that add up to a satisfied customer. How they are treated by you and your employees, the quality of your product or service, the ease with which they can accomplish their business with you, all of these …

The US and China: New Vocabulary For a New Relationship

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Two rounds of trade negotiations between US and China government officials, but no agreement just yet. We learned after the most recent round in Beijing that the form of the agreement, which must be approved by President Trump and President Xi, may be a memo of understanding.  However, the deadline to significantly increase tariffs on Chinese imports has just been …

Trade Documentation: the Shift From Papers to Digits Is On

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One of the biggest costs of and impediments to more cross-border trade is the paperwork needs of the freight forward and customs broker industry.  One problem is a lot of shipments are big and heavy.  Then there’s the paperwork. A Netherlands shipping company said sending a container of avocados from India to Antwerp requires 200 communications involving 30 separate parties.  …

Increase Your Cyber Security IQ

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In a previous post, we discussed the importance for small and midsized business engaged in cross-border trade to have in place strong cyber security policies and procedures.  This is important because 58 percent of companies subject to data breaches worldwide are small businesses.   Many of these companies do very little to protect themselves, largely because the topic itself is …

Three Ways To Teach Millenials How to ‘Agree to Disagree’

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​Each generation in the workplace has its own nuanced way of communicating – while Boomers can have a “My Way or the Highway” attitude and Gen X is the “Just Do It” generation – Millennials are a little bit different.   Older, First-Wave Millennials grew up with “The Get Along Gang” on television, and Second-Wave Millennials are even more inclined …

Three Branding Lessons From Amazon’s Selection of Northern Virginia For Its Headquarters

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For those of us doing business in Northern Virginia, Amazon’s decision to choose Crystal City for part of its new headquarters makes a lot of sense. Amazon was looking for a location that could attract world-class talent, and the greater Washington, DC area possesses the most educated workforce in the country.   But while the decision might seem inevitable in hindsight, Amazon’s team no …

Northern Virginia Chamber of Commerce Applauds Amazon’s Decision to Locate Second Headquarters in Northern Virginia

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Julie Coons President and CEO, Northern Virginia Chamber of Commerce ​ Last week, Amazon announced that it will locate a portion of its second headquarters – “HQ2” – in Northern Virginia, bringing tens of thousands of additional jobs to the region over the next decade. 238 North American cities and regions responded to Amazon’s HQ2 RFP, and our region, along …

The Case for Coaching Millennial Employees

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Old habits die hard.   If you’ve been a manager for more than 10 years, you may think, “If it ain’t broke, don’t fix it.” But some things don’t have to broken to be changed or improved, and Millennials are the change that is happening in the workplace.   Today’s younger Millennials aren’t looking for a manager — they’re looking …

8 Tips To Make Halloween More Inclusive

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Some children can enjoy Halloween whether they are dressed as a goblin or a princess, but Halloween may not come as easily for other children.  Trick-or-treating can be an overwhelming experience for children with a sensitive sensory system as they experience new sights, sounds, and behaviors. These tips from Patient First can help all children enjoy their trick-or-treat hauls. Pick …